![]() ![]() When we got to our room the air con wasn’t working so next morning we went to reception to report that and get the box sorted. we arrived and asked for a safety deposit box and was told to come back the next morning. I do not usually complain about things especially as your on holiday and try to make the best of things however. More like 2* at a push.ĭO NOT STAY AT THIS HOTEL. In my opinion this is nowhere near a 4* rating. I appreciate this is a very long review, but I can honestly say it is 100% genuine. Beds are far too hard which gave myself and mother in law back ache for most of the holiday.Shower in room would spill into main bedroom when on full power as it would not drain quick enough.Cats on the premises and staff feeding them, which will only cause more cats to come.No control on the use of rings as other guests would Hogg them, but not use them meaning no one else can use them. Waterpark has a distinct lack of rings for guests to use on slides.This is the first hotel I've been to where I have to pay to get towels.Lifeguards weren't paying attention, one of them even brought their own family to work, started playing in the pool with them for most of the day before deciding to have a picnic.People smoking and drinking from glass bottles whilst sat in the pool where kids are playing.Never seen anyone doing cleaning the whole time there. ![]() Main pool dirty with heavy scum marks around the side, empty cups/straws left from one day to the next.Absolutely ridiculous even though it would of cost €50 and we were willing to pay. Had the same problem as others with trying to keep a room as we weren't flying until late in the evening, kept getting told come back later, come back later. Rdceptionists rude not helpful at all.I feel they didn't appreciate the British as much as the Russians & Cypriots, but more than happy to take our money.Which my reply was " I've still got 15 minutes to go" One particular bar staff then had a cheek to turn round to us 15 minutes before service stopped and say "if you dont come earlier you wont get served as it is close to closing time". Drinks would then be served in plastic cups,why we couldn't get glasses, I dont know. Bar staff would only serve you 2 drinks at a time, so for my party of 5 to get a drink meant 3 of us had to go to the bar, even though I could reach my table from the bar.Pretty dire TBH, which is why not many people watched it. The entertainment needs improving anyway. Why they are in the same place is beyond me. So trying to have a conversation whilst having your meal is impossible. Evening entertainment was a big bug bare of mine, as it was far too loud and for some strange reason, they hold it in the same place as the main restaurant.Other guests (russians) would overfill their plates and then not even consume it, therefore having no consideration for other guest. There seemed to be no oversight from the waiters/waitresses. Kids were mixing all the deserts with each other, so the odd one my son could of had, he couldn't as it was contaminated with the nuts from other deserts. Food was always Luke warm, very repetitive and quite frankly very poor in both main restaurant and snack bar. On that note food was a massive disappointment.If it wasnt for the manger Pete been present we would of got no where. My son has a nut allergy and when questioned if any of the deserts contained nuts the catering staff's answer was "not understand", which tells me they have no idea/training towards allergies which is a major concern of mine.A'la cart restaurant was nice, but could only book once.Good volleyball & indoor pool for the kids to use as they are warm and shallow.Pool side entertainments team are a real friendly group with both adults and kids.The catering staff look to work every hour God sends but again have their own downfalls.Rooms were modern and relatively clean however did have a couple of draw backs which are mentioned below.Location of the village is a real plus as it is in close proximity of many bars,restaurants,shops & Luna theme park.There is a lot more negatives than positives. I tend to agree with a lot of the previous comments, but I'll put my own 100% HONEST opinion on my stay. Was thoroughly disappointed with what we got for the price we paid. Just got back yesterday (21-08-19) after staying here for 10 days. ![]()
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